CONTACT US
Marina Kaybal
Blvd. Kukulcan km 3.5, Kukulcan Boulevard, Zona Hotelera, 77500 Cancún, Q.R., Mexico
+52 998 318 1235
DIRECTIONS
LOCATED IN THE HOTEL ZONE OF CANCUN!
Marina Kaybal
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We are located inside at Marina Kaybal located at km 3.5 of Boulevard Kukulcan. We meet outside next to the boat launch and parking lot.
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Our tour guide will meet you there a few minutes prior to your scheduled tour time. Don’t panic if you do not see them right away, as they are most likely finishing a tour and will be there to greet you momentarily!
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FREQUENTLY ASKED QUESTIONS
DO I HAVE TO MAKE A RESERVATION OR ARE WALK-INS ACCEPTED?
Reservations are required for all of our tours. Please call +52 998 145 6674 to schedule your tour. Due to limited availability, we do not accept walk-in reservations. Please call with any inquiries, even if it is just before the scheduled tour time you are looking to go on.
WHAT HAPPENS IF THE WEATHER IS BAD?
Luckily we aren’t affected by bad weather very often, so we are able to accommodate our tour guests at a later time or date if there are weather concerns. It is at the discretion of our tour guides to determine whether or not the tour will go or whether it will be delayed/postponed due to an inclement in weather.
WHAT IS THE MINIMUM AGE REQUIREMENT TO GO ON THE TOUR?
We usually recommend 7 and up, however it depends on maturity/height. It is at the discretion of the tour guide and the parent/guardian to decide whether or not the minor is fit to go on the tour. Some exceptions are made, so if you are wondering any further please give us a call at +52 998 145 6674 to discuss the minor in more detail.
WHAT IS YOUR CANCELLATION/REFUND POLICY?
Due to limited availability on all of our tours, all tickets purchased are non-refundable but do not expire. As a result of this, we do not accept cancellations but can accommodate you on another tour at a later time or date if given at least 24 hours notice prior to your scheduled tour time. Please note that tickets purchased online never expire.